The apartment is huge, clean and extremely well-located. However, when we arrived there was no one to greet us, the door was locked, and no one answered the phone. We eventually realized that an email I had received the day prior, that I had assumed was junk mail because of the strange characters in the subject line, contained the check-in instructions. Also, the email came from Expedia and I had booked this via Hotels.com, further adding to the confusion.