2/10 – Ungenügend
tracy
24. März 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
In 15 years of traveling for track and field meets as a coach, this was the worst experience I have had in Canada. The issues began with the lack of parking due to poor snow removal. While inconvenient, this alone would not have prompted me to leave a negative review. However, the condescending and unhelpful response from the front desk when I called for assistance was unacceptable. While driving around the lot in search of a space, I phoned the front desk to inquire about alternatives. The woman who answered was dismissive and condescending, speaking as though I should have already known the parking situation. She instructed me to park at the hotel next door, which they also own, but made it clear that it was my problem if I had to walk through poorly lit alleys late at night, alone, on icy ground with a bad knee. After my hike, I discovered that the outer doors were locked. There I stood, holding my torn bag of food and luggage, struggling to find my key pass. Despite a hotel staff member watching me from inside, they offered no assistance as I stood out of breath and exhausted from the long walk. As a 54-year-old, out of shape, and having just spent the day volunteering at a youth track meet, I was disheartened to be met with such disregard. NEVER AGAIN will I stay at a Hampton Inn.
tracy
Aufenthalt von 1 Nacht im März 2025