Prior to arrival, the property manager was unresponsive to the 2 questions I sent. We did not receive information on how to access the house until the morning of checkin (which wouldn't have been a big deal if the property manager had responded to any of my inquiries, but since he didn't, i was concerned that we wouldn't be able to access the house upon arrival).
There is NO Internet access at the house and cell service is limited. This makes it hard to research things to do in the area unless you research ahead of time.
Regarding the house, we were looking forward to enjoying the outside decks/patios. However, there were cobwebs all over the outside as well as bird messes, so it just was not comfortable. Additionally, the septic tank was overflowing. The inside of the house was fine and our 10 year old enjoyed the pool table.
I would not stay at this house again (we were charged the holiday rate), but the location relative to being able to get in and out of smokey mtn natl park was good.