Our room was very clean and comfortable, the location was great, and the hotel is very charming. The Concierge and check-in staff were friendly, helpful and personable, and provided great recommendations for restaurants and arranged a taxi* for us during our departure. Unfortunately, the staff who helped us during breakfast service was an unexpected disappointment. While the breakfast was delicious and selection was decent, the staff members who helped us were not friendly, almost rude. One of them made a snide comment when we requested a breakfast item, which completely took us by surprise. *One thing to note - the hotel location is in a walk-only neighborhood (no car access) with very narrow streets so if you have a lot of luggage, be prepared to walk with all of it for a while as you meander the streets and search for the hotel.