6/10 – Okay
Kristina
Mit der Familie gereist
29. Juni 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The staff who checked me in was not rude per se but extremely unpleasant, unfriendly, short and abrupt. She did not offer me bottled water upon checkin as i have been previously (I saw the bags set up behind the desk). The strong smell of air freshener was overpowering and caused all of my clothes to smell after leaving. This is a huge concern due to a fragrance allergy and unsafe conditions for humans and pets. I’ve stayed at this hotel at least a half dozen times and this was by far the most disappointing stay. This was the first time I was asked to leave a credit card for incidentals which was fine but unusual given that I have stayed here a lot and have never had to provide a CC. Not sure why a portion of the floor in the room was replaced with a hard floor especially since it seems the old carpet was still in place. The minimal cosmetic changes in the rooms seemed unnecessary and did not make them any “nicer”. The back door near the pool was consistently propped open which is a safety issue that should be addressed. The staff at the desk upon check out was pleasant and friendly.
Kristina
Aufenthalt von 1 Nacht im Juni 2025
