2/10 ā UngenĆ¼gend
Janice
Mit der Familie gereist
22. Sept. 2025
VerbesserungswĆ¼rdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not Family Friendly
We reserved online through Hotels.com
First off i have used Hotels.com for all of my reservations and have never had a problems until this time. I also have never experianced a hotel running my card to charge for a nights stay on the morning of my reservation. It was always done at checkin, when showing up to the location. Since check in is usually at 3pm however i believe theirs was 4pm. However, I received a charge whicb got declined due to card locked. I have my debit card locked for my own reasons. Still needing the room which was for my husband, father in law, my daughter and her friend and my self so a total of 5. I called the hotel to make sure still had my reservation and the man I spoke to stated they needed usually will do a hold on the amount and I could pay with another card. I let him know that I just needed to unlock my card and he said ok. I then asked if it would be a problem if we had another person with us since my original reservation stated only 4 and my daughters friend ended up going with us. He told me it was fine. He then charged for thir the pending amount. We got to the hotel got almost check ed and the guy at the cou ter ask how many i state 3 adults and 2 kids because I talked to the man prior. He ask how old i they are 13 yrs old. He then proceeds to tell me that since they are above the age of 2yrs old he could not allow more then 4 people in the room and he could get me another room......
Janice
Aufenthalt von 2 NƤchten im September 2025