We got almost 2 am due to traveling, we got our room and we sat to eat at our bed, when all of sudden I start seeing 1 roach by the cable box, then other followed, I was so disgusted, we try to kill them but no luck, I wanted to call the office but there was a sign of āno vacancyā at the office,I was so tired (12 hr driving) so I passed and fall in to sleep, the next day I went to the office so I can tell them what happened, the office guy at that moment told me:ā those are roaches from the desert and we try to keep them out of the room, but itās normal you know? And I told him, itās a hotel and it shouldnāt have roaches, I want my money back, he keeps telling me that it was normal seeing this roaches on hotels , and I was like: so if there was scorpions or snakes on the area, itās normal for a customer to find them at the room? So like stop complaining? Ohhh!! Nooo!! I left my phone number and left, what he keep saying was none sense at all⦠45 min later the supervisor called me and offered a $30 dlls refund, thatās it, I was likeā this is a jokeāā¦.so the hotel refund $30dlls so the app Hotels.com can refund this money back to meā¦