I am writing to detail an extremely unsatisfactory experience during a recent hotel stay, which regrettably necessitated an early departure.
Upon my late arrival, approximately 2:00 AM, I discovered significant hygiene concerns within the allocated bathroom. Specifically, cockroaches were observed both inside the toilet bowl and around the sink area. Furthermore, the overall condition of both the guest room and the bathroom was notably substandard, clearly indicating an urgent requirement for comprehensive renovation and modernization. The dated and poorly maintained facilities contributed significantly to an uncomfortable environment.
Given these deeply concerning issues, my comfort and ability to fully utilize the accommodation were severely compromised. As a result, my family and I felt compelled to depart by 8:30 AM the following morning, effectively shortening our stay to a mere few hours, during which we remained fully clothed.
Prior to our departure, I engaged in a discussion with the front desk manager to explain the specific reasons for checking out prematurely. The manager was exceptionally understanding and apologetic regarding the encountered issues. Crucially, they advised me to directly contact Expedia to facilitate a full refund for the reservation, acknowledging the unacceptable nature of the accommodations provided.
I anticipate that Expedia would honor the manager's directive and processed a full refund in light of these documented deficiencies.