We were return clients at the Puri Sunia,I booked a room close to reception 6 months in advance due to mobility problems,when we arrived they didn't have the room.The air conditioner in our room was stuck on the highest cold and fan setting and could not be changed.We asked to be fixed,after 3 days 2 men came looked at it then left saying they would return in 30 minutes,never returned and for the whole week didn't get fixed,very annoying.The new manager has removed all the top channels from the tv from last year,no Aussie channels,sport channels gone,due to his religious beliefs.I hate complaining about the Puri Sunia,it's a lovely hotel,the staff are all so helpful,but when things go wrong,just avoiding the problem is not the answer.
