The property was very difficult to get to on the bumpy dirt road and almost no signage for the hotel so you werenât sure you were even going the right way. Some of the staff were great others were not. While the room is nice, it lacks a lot of necessary thingsâfor example, the shampoo and body wash came as soap bars, which Iâm not against but they donât work at all and the body wash one (while smells great) is very rough (painful, really) and doesnât lather.
The hotel didnât have anybody at the office during checkout and I had to communicate via WhatsApp where the responses were slow and very inconsistent.
The wifi doesnât work.
I had booked for one night and asked about possibly extending for another on the next morning. I was told verbally, by a hotel employee (Victor) on via the phone, the rate would be the same. After my family planned around this, I get a text message saying the rate is 2.5x what I was told!! Absolutely awful communication and misrepresentation.
While the property is nice, with all the communication issues, difficulties getting there and amenities being sub-par, I would not recommend.