I typically do not write reviews, but I feel compelled to share my recent experience. While the bedroom area and linens were clean, several issues made my stay less than satisfactory.
The bedroom had a sliding door that did not have enough panels to cover the entire opening, which allowed light to enter and left noticeable gaps. Since I was on the ground floor in front of the pool I had to maneuver the curtain panels so that I wasn't seen from the outside but that left about a gap in the corner that was not covered. I also discovered that the screen door had been left open after housekeeping, and I unknowingly slept with it open on my last night.
The main door to the room was ill-fitted, allowing light to come in and I could see outside through the gaps. There was a chain, but no bolt to attach it to, no dead bolt, just a standard bedroom door lock. In the bathroom, there was a hole under the sink that also let in light from outside, and the grip treads in the bathtub were dirty.
After my first shower, I was unable to turn off the water. The only way to shut it off was to use a towel for grip and brace my foot against the wall. I requested a new room but was told that was not possible. When I asked to check out a night early, I was informed I would still be charged for the additional night due to their cancellation policy.
The food was not good, though the staff was polite and tried to help where they could.
