Verifizierte Bewertung
2/10 – Ungenügend
Mark
25. März 2026
Verbesserungswürdig: Personal & Service
DO NOT BOOK UNLESS YOU ARE GERMAN WITH A GERMAN CREDIT CARD. Worst experience I have ever had on ebookers.. I booked a double room w/breakfast.... The credit card charge was not via ebookers but it was supposed to be charged by the property. They sent an auto-generated email to say they were going to charge my Visa. They then emailed me to say there was a problem charging my card. They then called me to say that they do not have breakfast available and that I should cancel the booking. I did this and rebooked without breakfast. They then sent me another set of auto-generated emails saying they will charge my card and then that there was a problem charging my card. Since I had spoken on the phone with the property that day I assumed we would work it out when I got there. Checkin was 3pm and I showed up at 3:20pm. There was nobody there and the doors were locked. There was a note on the door to call the main phone #. I called 6 times over 30 minute and there was no answer. Since my number is not German, I wondered if they were ignoring a foreign # so I asked a German friend with a German mobile to call them... She did call and a woman answered who was rude and said that 'I was at the hotel all morning and now I have left and it's a 45 min drive for me and I can't come back'. Unbelievable lack of customer service that left me stranded and forced me to book another hotel in Bad Sachsa. This property should not be on Ebookers.
Mark
Aufenthalt von 1 Nacht im März 2026