Verifizierte Bewertung
6/10 – Okay
Sue B.
4. Okt. 2020
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
Plenty of room, a bit outdated and not sure it was even cleaned before we arrived
This was our very first vacation to NC. We plan on making it an annual vacation for our granddaughters and family. Upon arrival (after a 10 hr drive) we wanted nothing more then to unload our vehicles and relax But upon arrival, we found ourselves running out to the store for cleaning supplies to clean Before we could even take our personals in the house!! There were dead bugs on steps and in 2 of the bathrooms, there was used soap left in the showers, sand all over the floors, ants all over the kitchen counters, hair and toothpaste in the bathroom sinks, stains in the toilets (as if they haven’t been scrubbed in a month), one roll of toilet paper and a roll of paper towels were our ‘welcome gift’, smoke detectors had dead batteries and some had no batteries and they kept beeping all night! Our experience at this particular location was not at all what we expected and needless to say we will not ever stay here again!! I emailed the property manager and left them know how disappointed we all were but heard Nothing back from them, instead they sent a maintenance man the next day (never pre-warned or notified us) and he replaced smoke detectors throughout the house. He also fixed the broken pool gate that we couldn’t get closed and I was not happy with that either as we had a 3 and 4 year old with us and the last thing we needed was little ones to gain access to the pool and something happen!! This was by far not a good experience house-wise but the rest of our trip was wonderful and we loved the beach and the pool.
Sue B.
Aufenthalt von 7 Nächten im September 2020