2/10 – Ungenügend
Clarissa N.
8. Apr. 2026
Verbesserungswürdig: Sauberkeit
I am writing to lodge a complaint regarding the unacceptable condition of the accommodation we booked for our school futsal team from Monday 23rd March, 2026 – Wednesday 25th March, 2026 Our group consisted of 12 students and 4 adults, and the property fell far below the advertised standard and failed to meet basic health and safety requirements.Critical Health and Safety Issues:The accommodation had multiple serious deficiencies that rendered it unsuitable and unsafe for occupancy:1. Complete Failure of Water Supply• No running water was available in showers and bathroom taps beyond an initial 10 minutes, after which the water reduced to a trickle and then stopped entirely• Our group of 16 people was unable to shower at the accommodation for the duration of our two-day stay• We were forced to use shower facilities at the futsal competition venue instead2. Inoperable and Unsanitary Toilets• The ground-level toilet was out of order and had not been cleaned prior to our arrival, with fecal matter remaining in the bowl• The remaining toilets barely functioned and took approximately 15 minutes to refill after each use• The poor water pressure compounded this issue, making the toilets effectively unusable• Our group was forced to use toilet facilities at the futsal competition venue throughout our stay3. Non-Functional Washing Machine• The washing machine did not work due to the water supply issues MORE.
Clarissa N.
Aufenthalt von 2 Nächten im März 2026















