2/10 – Ungenügend
Elizabeth
Mit der Familie gereist
2. Juli 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay elsewear, overpriced terrible service!
Terrible stay at the Bolero. The linens were white, disgusting stains were very visible on each bed. The bathroom was never cleaned we were only given more towels. The maid doesn't change your sheets,they ONLY make the beds which is unsanitary. I stayed in the room the entire time bc I had the flu. My family went to the boardwalk. So imagine a day on the boardwalk and coming back to soiled stained sheets. Nasty. The pics on here are misleading. There's no refrigerator or cooking/hottub area as shown. That's only in the most expensive suites. The hotel has been upgraded,It's nicer than it was! The hotel is also extremely overpriced. We called the front desk from our cellphones because they don't answer if you call from the room. Asked for more blankets, twice. Never received them until went to the front desk! There was an event the same dates as our first two nights. The music was SO loud and there was smoking in the non smoking section. I spent $1589 for 6 days! It was an awful overpriced stay. There are hotels just as nice that will provide clean linens and will also clean your room. Maids come banging on your door at 11:45 am daily! I asked to speak to managemnt upon checkout. He wasn't there. I called every other day for 2 wks. I finally spoke to him today. I was told he's there after 4 pm. He says he was there everyday except tues,for 11 hour days. So somebody's lying. He refused to help me. I always stay at nice hotels and never been dealt with by managemnt like this!
Elizabeth
Aufenthalt von 6 Nächten im Juni 2025