4/10 ā Schlecht
roger
Mit dem Partner gereist
19. Jan. 2023
VerbesserungswĆ¼rdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Maybe it was naive to repeat the stay at Lilianfels 27 years after our honeymoon and to expect to be impressed again.
The hotel aged with not really any improvement having been done to it since. The Lilianfels nowadays appears to have lost its glamour and is not living up to its 5 stars at all. It is too expensive for what it offers to its guests.
A few examples:
The pool chairs are not comfortable at all and would need mats on it. There are no mats and so staying at the pool on the pool chairs is not a real pleasure.
Our waitress tried very hard. Bravo! Nevertheless, obviously her being challenged by too much work, the food arrived to our table being cold. The chips tasted of fish.
The teapot at breakfast looked very dirty. As a passionate tea drinker, I realize that a teapot needs quite some intense cleaning to look shiny. In a 5-star hotel I expect this attention to be paid.
The 3 sisters are in walking distance which is nice.
